ONLY THE BEST MATERIALS. Everything in our store, except for the urn necklaces, is made of solid sterling silver. Every chain, pendant, ring or bracelet is stamped 925. Our urn necklaces are made of surgical stainless steel.
You can shop confidently, knowing that none of our items are made of cheap base metals or materials.
HIGH-QUALITY CHAINS. We source our chains from trusted suppliers who have been in business for decades. Our chains have sturdy clasps and connections and will not fall apart or break on you.
WE INSPECT EVERYTHING. We inspect every. single. piece. of jewelry that passes through our hands. It is important to us that each piece does not have any surface flaws or functional issues. If we wouldn't be happy receiving it as a gift ourselves, we won't send it to you.
EASY RETURNS. Feel free to return your order within 180 days.If you aren't happy with your order, or you just changed your mind, just let us know. Our goal is your complete satisfaction. Just contact us here.
WE POLISH EVERY PIECE. We understand that there's nothing more disappointing than opening up a gift, only to find that it has fingerprints or tarnish on it.
EVERY ORDER IS PACKED WITH LOVE AND CARE. We're not the kind of company that tosses your necklace into a bag and ships it out. Your jewelry is beautifully packaged with a pretty scalloped-edge card along with a plush velour pouch and placed into our hot-foil-stamped jewelry box. A silver stretch ribbon or organza ribbon ties it all together. Plus, gift-boxing is FREE. See pictures of our giftboxing.
WE SHIP FAST. We drop off your package at the Post Office usually the same day we receive it, but definitely no later than 24 hours (except for Sundays and holidays). We do our best to get your order to you as soon as possible.
FREE STANDARD SHIPPING. We offer FREE Standard Shipping via USPS First Class Mail for any shipping address in the USA.
WE SHIP WORLDWIDE Standard shipping to Canada is $9.99 and for all other countries, $13.99.
SAFE & SECURE TRANSACTIONS. Our website is powered by Shopify's state-of-the-art ecommerce platform, which complies with all 6 categories of the PCI (Payment Cart Industry) security standards. Additionally, we use a 256-bit SSL certificate to establish a secure connection between your computer and Shopify's servers to protect your data. This is the same level of security used by banks.
WE'RE HERE TO LISTEN TO & TAKE CARE OF YOU. Have a question? We're always here to help. Call us, email us, send us a letter...we always have time to connect with you to listen or fix what's wrong. We can't promise that we'll always answer the phone right away - it's just the two of us here and we do everything ourselves. But, we do promise that we'll always call you back in no more than 24 hours; most of the time, it's much sooner.
In a world where local mom & pop stores have become a relic of the past due to being driven out of business by big box stores, we're trying to be the next closest thing, even if we can only afford to do it online.
We very glad that you've come to our store and we're grateful for the chance to serve you. Feel free to contact us anytime.
Norma & Ken